HenryG™ Dance Lifetime Return Policy
Customer satisfaction is our first priority.
We offer 2 delivery methods. Please pay close attention to the different delivery times for each method.
Express Mail "EMS" (faster method):
EMS takes 5 - 7 business days to deliver to most countries. For countries that cannot be reached via EMS, we will ship your order via Registered Airmail. EMS is delivered by your local postal service, and CANNOT deliver to a P.O. Box. You will need to sign for the package upon delivery. You can read more about EMS service here .
Registered Airmail (cheaper but slower method):
Registered Airmail can take longer than EMS delivery (up to 14 business days). This method CAN deliver to a P.O. Box. If you do not have a P.O. Box, you will need to sign for the package.
Lifetime Return Policy
If you’re not 100% happy with your purchase from Henry G, don’t sweat; we’ll look after you.
Return within 30 days of your purchase
You can exchange your dance gear, receive a credit for the value of your dance gear or receive a full refund if your claim is made within 30 days of your purchase. No questions asked.
All items must be returned in exactly the same condition as they were received. You will be responsible for the cost of shipping your returns back to Henry G Dance, but we’ll provide FREE shipping to get your exchanged items back to you.
Return more than 30 days after your purchase
You can exchange your purchase or receive a credit for the value of your purchase at any time. There is no time limit for returns and no questions asked.
All items must be returned in exactly the same condition as they were received. You will be responsible for the cost of shipping your returns back to Henry G Dance and the cost of shipping the exchanged items back to you.
How to return your purchase
1. Please contact us at firstname.lastname@example.org and request a return code.
2. We will then reply with your return code, our return address, and detailed return instructions.
3. Once the condition of your returned item has been checked by a Henry G associate, you will receive a full refund (if claimed within 30 days), another order of the same value or a credit for the value of your purchase – whichever you choose.
*Please note that you will pay for shipping returns back to Henry G Dance. If your return claim was made within 30-days, any exchanges will be shipped back to you for FREE. Exchanges are to an equal or lesser value of the original purchase price.
*Henry G reserves the right to change or amend the "Shipping and Return Policy" without notice. If any policy changes do happen, customer purchases made before these changes will be unaffected.