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FAQs

Why do your products cost so much less than other dance companies’ products?
Our operations office is based in China to keep our costs low, which we then pass onto you.  Being in China, allows us to work closely with our tailors to ensure that our quality and materials, like our prices, are as good as you get anywhere.   

How do Henry G Dance’s products measure up?
We have handpicked master tailors and being based in China allows us to work closely with them to ensure our superior quality standards are retained with each of our dance shoes and accessories.  All of our shoes are lightweight, with professional outer suede soles, to provide the perfect grip and poise needed for a dance shoe. The soft inner soles provide arch support, comfort and flexibility.

How long will it take to receive my dance shoes and gear?
We use Registered Airmail as our default shipping method, which usually takes around 14 business days.  Because we are shipping internationally, the delivery time can vary depending on your country’s Customs inspection and local postal service. If you live in Canada or Italy, it may take longer. 

Can I get my dance shoes and gear faster?
If you’d like to speed things up, you can choose our express delivery service through EMS for an additional $8.00/pair.  This takes 5-7 days and requires a signature upon receipt.  We are unable to offer express delivery to P.O. Boxes and certain countries where the EMS service is not offered or it is prohibitively expensive.  Only Registered Airmail is available to these customers.

How do I pay for dance shoes and accessories on HenryGDance?
We have a number of options available to make it easy for you to purchase our dance gear.  We accept PayPal, Google Checkout, Visa and Mastercard. We also offer offline payment options if you don’t want to pay online.

If I don’t like my dance shoes, what can I do?
We’re sure that you will love your Henry G Dance products, however if you are not completely satisfied with any product we have a Lifetime Returns Policy.  If you make a returns claim within 30-days receiving your dancewear, you can receive a full refund.  At any time after 30-days, you can exchange your purchase or receive a credit for the value of your purchase.  This policy applies anywhere in the world, no questions asked.  The dance product must be in the same condition as when it was shipped and needs to be returned at your expense.

How to return your purchase
1. Please contact us at support@henrygdance.com and request a return code.
2. We will then reply with your return code, our return address, and detailed return instructions.  
3. Once the condition of your returned item has been checked by a HenryG associate, you will receive a full refund (if claimed within 30 days), another order of the same value or a credit for the value of your purchase – whichever you choose.

*Please note that you will pay for shipping returns back to Henry G Dance.  If your return claim was made within 30-days, any exchanges will be shipped back to you for FREE.  Exchanges are to an equal or lesser value of the original purchase price.

Why do I want to become a member at Henry G Dance?
As a member, you’ll receive our monthly newsletter, be the first to hear out about our latest offers and promotions, and the checkout process will be much more streamlined. 

Does Henry G Dance want to hear about my experiences with my dance gear?
Of course we do! We love hearing from you whether it is to answer a question, to learn about your experiences, good and bad, or anything else that can make our service and products a little closer to perfect.  Please don’t hold back, we’d love to hear from you.

What is Henry G Dance’s policy on ethical work practices?
Henry G Dance has handpicked local tailors and works closely with them to ensure the following guidelines are met:
- Our products are all made by fair and reputable tailors
- Our tailors all comply with international health and safety regulations
- No exotic/endangered animals, genuine fur, or other rare materials are used in our products

What is Henry G Dance’s policy on packaging and carbon neutrality?
Henry G Dance encourages damage on the dance floor, not to the environment, and implements the following policies:
- We use as little packaging as possible while ensuring your product shifts safely 
- We always aim to use the most environmentally friendly packaging materials
- We also donate to carbon neutral charities to offset any work produced by our companies.

If you didn’t find the answer to your question here, please let us know!

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